In a recent tweet by Ledger Support, the company highlighted an issue some of its customers were experiencing when trying to send XRP from their Ledger hardware wallets. The tweet explained that there was a bug in the XRP app that was causing some transactions to fail, and recommended that users update to the latest version of the app to avoid this issue.
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XRP + Ledger Live mobile users!🗣️
Some customers are experiencing errors when trying to add an #XRP account or send XRP through #Ledger Live mobile.
Rest assured, this has no effect on the security of your funds. In the meantime, please ensure your mobile app is on the latest…
— Ledger Support (@Ledger_Support) May 1, 2023
This announcement caused concern among XRP users, who were worried about the safety of their funds stored in Ledger wallets. However, Ledger quickly reassured its customers that their funds were still safe and secure, despite the issues with the XRP app.
Notably, when users attempt to add an XRP account to their Ledger Live mobile application or carry out XRP transactions, they experience an error code that reads, “API HTTP 418.” Numerous users have lodged complaints about the report but noted that they have not received any favourable response from Ledger.
Meanwhile, Ledger has asked customers to use the Ledger Live desktop application to view and manage their XRP if the issues with the mobile app persist. The platform implied that it does not have a complete idea of what caused the 418 error but will continue providing more information to the public as investigations progress.
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Ledger Support See To The Worry Of Its Customers Concerning XRP App Failure
In a follow-up tweet, Ledger Support explained that the XRP app bug only affected the ability to send XRP and that users were still able to receive XRP and access their funds as usual. The company also confirmed that it was working on a fix for the issue and that users would be notified as soon as a new version of the app was available.
#XRP community👋
While we work to restore Ledger Live mobile's compatibility with XRP, please remember the following:
– If you're DM'ing someone claiming to be from #Ledger, that's a scammer.
-If you're entering your recovery phrase into a website, that's a scam website.As…
— Ledger Support (@Ledger_Support) May 1, 2023
Furthermore, Ledger has a strong reputation for security and has implemented various measures to protect its users’ funds. These include secure chip technology and PIN protection, as well as support for multiple cryptocurrencies and two-factor authentication.